Help Desk Associate

Help Desk Associate

Job Summary

The Gig

Know a thing or two about creating a memorable Sailor experience? We are looking for Sailor Centric crew members that personalize every interaction & run a welcoming front desk.

  • Provides a positive impression to every Sailor and aims to recognize everyone by name
  • Maintains positive Sailor relations at all times
  • Processes all Sailors at embarkation according to company standards to include check-in, collecting passports / other documents and issuing boarding cards
  • Keeps and maintains accurate records of discussions/correspondence with guests and communicates all complaints onboard to Guest Service Director
  • Assists in carrying out administration for the vessel’s Customs and Immigration clearances along with ship’s documentation when entering / leaving port
  • Assists in organizing the preparation and processing of all administrative requirements for guests throughout the voyage such as embarkation / disembarkation activities
  • Carries out cash transactions required by Sailors
  • Responsible for balancing of their cash fund daily
  • Receive and inventory lost and found items and maintain a log of all found items and report lost items
  • Ensure the Help Desk area is kept clean, presentable and in an orderly manner at all times
  • Prepares and updates berthing lists, gift orders, special notes, and guest lists
  • Provides information and assistance to Sailors and is familiar with all cruise services / features and activations to respond to Sailor inquiries.