What's expected and what you'll be up to

• Provide an epic experience for our guests at all times
• Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet
• Maintain complete knowledge of designated glassware and garnishes for each drink
• Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned outlet
• Competently open and serve wine/champagne bottles
• Fully knowledgeable in standard cocktail recipes, wine lists, spirits, other alcoholic beverages, garnishes and presentations
• Interact with Sailors and provide beverage information, promoting drinks and/or upselling premium brands. They will also suggest alternative cocktails that aren’t visible on the menu
• Ensure that all bar products, equipment and cleaning materials are used in a cost effective manner
• Ensures that Sailor orders are correctly entered into the system and monitors tab for any corrections necessary
• Carries out clear down routines after service and ensures the appearance and condition of all items including glasses and bottles meet Virgin Voyages standards
• Be familiar with all cruise services/features and activations to respond to Sailor inquiries accurately
• Notifies Bar Supervisor of any complaints raised and seeks to resolve
• Mentors junior members of the Bar team and provides training where required
• Ensures that their bar area is properly stocked, set up and ready to open as scheduled
• Responsible for any shortcomings related to inventory, equipment or cash handling
• Ensures compliance with the Company alcohol policy and notifies Bar Supervisor when
• Sailors/Crew are in danger of breaching
• Assists with inventory stock checks and requisitions relating to bar equipment, items and consumables
• Ensures Public Health standards of work stations are met