Job Summary

The Gig

We’re on an exciting journey to create one of the most irresistible travel brands in the world and are building an epic team to help make our ambition a reality. We are on the hunt for a super talented ‘someone’ who knows how to fill all the raised glasses with smiles. If you know how to get dirty with a Martini, but also sell a Ketogenic vodka drink with a big wink, keep reading.

What's expected and what you'll be up to

  • Provide an epic experience for our guests at all times
  • Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet
  • Maintain complete knowledge of designated glassware and garnishes for each drink
  • Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned outlet
  • Competently open and serve wine/champagne bottles
  • Fully knowledgeable in standard cocktail recipes, wine lists, spirits, other alcoholic beverages, garnishes and presentations
  • Interact with Sailors and provide beverage information, promoting drinks and/or upselling premium brands. They will also suggest alternative cocktails that aren’t visible on the menu
  • Ensure that all bar products, equipment and cleaning materials are used in a cost effective manner
  • Ensures that Sailor orders are correctly entered into the system and monitors tab for any corrections necessary
  • Carries out clear down routines after service and ensures the appearance and condition of all items including glasses and bottles meet Virgin Voyages standards
  • Be familiar with all cruise services/features and activations to respond to Sailor inquiries accurately
  • Notifies Bar Supervisor of any complaints raised and seeks to resolve
  • Mentors junior members of the Bar team and provides training where required
  • Ensures that their bar area is properly stocked, set up and ready to open as scheduled
  • Responsible for any shortcomings related to inventory, equipment or cash handling
  • Ensures compliance with the Company alcohol policy and notifies Bar Supervisor when
  • Sailors/Crew are in danger of breaching
  • Assists with inventory stock checks and requisitions relating to bar equipment, items and consumables
  • Ensures Public Health standards of work stations are met