Cabin Host/Hostess

Cabin Host/Hostess

Job Summary

The Gig

The Cabin Host assists in ensuring that Sailors have a memorable vacation onboard by providing outstanding in-cabin service and ensuring all cabins are kept to a quality standard.

What's expected and what you'll be up to

  • Maintains the cleanliness and sanitation of all cabins assigned to their area including passageways.
  • Ensures all cabins assigned to their area are prepared in accordance with company setup each day and prior to embarkation of Sailors on Turnaround.
  • Handles all Sailors personal laundry requests, taking it to and from the laundry and advises on necessary costs.
  • Replenishes cabin such as Mini-Bar, drinking glasses, stationary, complimentary items, bathroom supplies etc.
  • Responsible for ensuring sailors complaints and requests are acted on in a prompt and efficient manner and notifies Assistant Executive Housekeeper when necessary.
  • Responsible for the handling and delivery of sailor luggage to cabins.
  • Meets Sailors on embarkation day in assigned meeting area and assists them in locating and entering cabin.
  • Strips and re-covers beds in cabin and handles all linen requirements for both fresh and used.
  • Provides room service to Sailors and all related services.
  • Reports damaged, defective or missing items to Assistant Executive Housekeeper.
  • Daily interaction with sailors and provides outstanding customer service and delivery.
  • Responsible for the safe handling of equipment in the housekeeping department such as vacuum cleaner, housekeeping cart etc.
  • Must be knowledgeable and comply with Public Health rules and regulations as per company policy.