Beverage Operations Manager

Job Summary

The Gig

We’re on an exciting journey to create one of the most irresistible travel brands in the world and are building an epic team to help make our ambition a reality. We are on the hunt for a super talented ‘someone’ who is passionate about creating unique bar experiences at sea. They say it's all about the experience, we are looking for a special someone who is part sorcerer and part mixologist. If you can distinguish mint from marjoram, but also know how to keep a cocktail vegan, keep reading.

What's expected and what you'll be up to

Responsible for keeping ship straight in our bars, lounges, service bars, beverage stations and bar storage areas
Ensures all Beverage machines and equipment are maintained and repaired
Conducts regular inspections of all Bar and Beverage areas ensuring that any shortfalls in cleanliness or standards are corrected
Monitors Work and Rest hours for all Bar and Beverage staff ensuring MLC guidelines are adhered to
Ensures all Bar and Beverage staff operates above USPH standards
Ensures the highest possible standards of guest service are provided and listens and responds to Sailor and Crew concerns and questions
Ensures that all new Crew Members within Bars and Beverage areas receive proper training until they are fully aware of the company policies and procedures
Reports to the Food & Beverage Director any guest complaints and feedback and where possible finds solutions and seeks improvements
Ensures that all Bars, Bar areas and Beverage stations adhere to advertised opening and closing times
Responsible for the appearance and operating manner of the Bar and Beverage crew
Monitors and reports on Bar and Beverage sales and costs ensuring that outlets within their department operate within established budgetary guidelines
Prepares appraisals for individuals under their remit in accordance with Virgin Voyages policies