Essential Responsibilities:

• Responsible for all Immigration, Customs and Visa matters, embarkation and disembarkation process, ship certificates and other documentation that relate to Port Clearances.
• Monitors and ensures the accuracy and updating of the Sailor manifest at all times, reflecting stateroom changes, Sailors joining mid-voyage etc..
• Main liaison between the vessel and local port agents for the Captain and Sailor related matters.
• Responsible for coordinating the embarkation/disembarkation setups and procedures with ship and ground staff, as well as the clearance of the vessel with the local authorities in each port of call.
• Ensures the vessel is in compliance with all legal Sailor citizenship/visa documentation operating a ‘Zero tolerance’ policy.
• Responsible for sending the sailor/crew e-NOA/D file to US CBP and US Coast Guard upon sailing or entry to the US as required and in accordance with US Government and International regulations.
• Provides the pier embarkation staff with manifests.
• Responsible for manifesting items to be offloaded from the vessel ensuring accuracy and compliance.
• Provides respective Heads of Department with information on all Sailors embarking and disembarking during a voyage and reconciles the sailor/crew movement report.
• Notifies the Bridge when embarkation is complete and that all Sailors and Ship personnel are cleared for sailing.
• Distributes Sailor manifest to the Bridge and department heads after sailing from the port of embarkation as required.
• Responsible for any Sailor and Crew medical disembarks in cooperation with the Medical team and Crew Service Manager.
• Ensures crew Seaman’s books are completed with proper embarkation dates.
• Ensures that all equipment for check-in is properly prepared and ready for embarkation.
• Handles airline ticket change requests for Sailors as required.

Additional Responsibilities:

• Attends passenger functions as required by Head of Department.
• Partake in inspections, trainings and meetings as required by Head of Department.
• Ensures that the set standards are kept and staff members work according to their respective job descriptions.
• Monitors HR legislation to seek improvements onboard.