What's expected and what you'll be up to

• Responsible for the upkeep and maintenance of all ship’s food outlets and service standards
• Delivers outstanding customer service to Sailors throughout dining service and engages with them to gain feedback on service and food
• Knowledgeable with all Food & Beverage Operations aspects including but not limited to menu knowledge, cooking methods, menu cycles and presentation standards
• Conducts regular inspections of all food service areas and outlets ensuring that any shortfalls in cleanliness or standards are corrected
• Monitors work/rest hours of all restaurant staff ensuring MLC guidelines are adhered to
• Responsible for the restaurant reservations and ensures the execution is as planned
• Designates specific responsibilities to Maître d’s and Assistant Maître d’s who are assigned to work in various sections of the food service areas
• Ensures that all special diets and/or special requests are fulfilled as per Sailor’s requirements
• Ensure all Restaurant Operations staff operate above USPH standards
• Ensures the highest possible standards of guest service are provided and listens and responds to Sailor and Crew concerns and feedback
• Ensures that all new staff within restaurant areas receive ongoing training on the
• Restaurant Operations and other company’s policies and procedures
• Reports to the Food & Beverage Director any guest complaints and feedback and, where possible, resolves
• Responsible for the appearance and manner of the Restaurant Operations’ crew
• Monitors and reports on restaurant and food outlet sales and costs ensuring that outlets within their department operate within established budgetary guidelines
• Responsible for cost containment through proper use and care of records, reports, supplies and equipment
• Identifies potential expense reductions through cost control
• Analyzes operational problems and establishes controls.
• Reviews timesheets and forwards to the Food & Beverage Director for approval