Sailor Services Manager

Happy to provide great service? ... Us too! This 'someone' will lead our Help Desk team & will ensure that all of our Sailors needs are looked after.

Responsible for the correct handling of work arising daily / per cruise / monthly
Monitor Guest satisfaction and feedback and resolve any complaints or requests
Supports, coaches, and trains Help Desk Staff to meet the standards of their gigs
Keeps and maintains accurate records of discussions / correspondence with guests and communicates them to our Guest Service Director
Monitors and reports to Guest Service Director regarding ships funds and cash availability
Investigates and solves guest complaints
Monitors work and rest hours and attendance for all help desk staff ensuring they meet MLC regulations
Carries out administration for the vessels Custom and Immigration clearances along with ship documentation when entering or leaving Port
Organizes the preparation and processing of all administrative requirements for guests throughout the voyage such as embarkation/disembarkation activities, preparation and completion of guests billing and settlement of accounts
Monitors and performs cash transactions when required for guests
Provide information and general assistance to all guests