Room Service Attendant

Room Service Attendant

Job Summary

The Gig

We’re on an exciting journey to create one of the most irresistible travel brands in the world and

are building an epic team to help make our ambition a reality. We are on the hunt for a super

talented ‘someone’ who is used to delivering hot (and cold) stuff!

What's expected and what you'll be up to

Provides an epic experience for our guests at all times

Maintain complete knowledge of all menu items, cooking methods and beverage selections available for Room Service and other dining venues

Responsible for delivering food and beverage orders to Sailor’s staterooms in a professional and courteous manner

Maintain complete knowledge of appropriate linen, china, glassware and silverware and also setting up the room service trays in line with Virgin Voyages standards

Answers the Room Service phone promptly and ensures repeating of order for accuracy

Ensures all deliveries are made according to timescales set and where possible, notifies

Sailors in advance of any potential delays

Maintains food presentation and temperature control at all times

Regularly monitors staterooms where food and beverage services have been delivered to ensure dirty/discarded items are removed in an efficient and timely manner

Ensures that all room service products, equipment and cleaning materials are used in a cost-effective manner

Informs their respective supervisor of all sailor issues, special requests, suggestions and complaints and, where possible, seeks to resolve

Ensures that all health regulations, like USPH, are maintained and adhered to

Ensures that Sailor orders are correctly entered into the system and monitors tab for any corrections necessary

Is familiar with all cruise services/features and activations to respond to Sailor inquiries accurately